For example, combining colons and parentheses to create the smiley face symbol that indicates the person’s happiness or satisfaction. Emoticons began by using punctuation marks to try to reproduce simple facial signals. However, in chat rooms, instant messaging apps, and text messages, the signals that would indicate the tone of a person’s words or their emotions are absent.īecause of this, there have been some interesting fixes, with perhaps the two most frequent compensation behaviors being the use of emoticons and abbreviations. During phone conversations, the tone of voice communicates the emotions of the person on the other line. Facial gestures indicate the mood and corresponding diction of two people in a conversation. Perhaps the biggest obstacle to online communication is the lack of physical emotional cues.
#NETIQUETTE EXAMPLES MANUALS#
On the other hand, it has always been considered a lack of respect to send spam to the e-mail, especially if it arrives from the address of known people.ĭue to the great variation between what is considered acceptable behavior in various professional environments and between professional and social networks, there are internal style manuals to help clarify the limits, being taken into account more and more in the digital strategy of companies and media. Therefore, it is something that is usually aggressive and that should be avoided when writing on social networks, email or instant messaging. One of the oldest rules is to avoid writing everything in capital letters and to link this format with the intention of ‘shouting’ with the written words. Similarly, some netiquette guidelines reject abbreviations in language, a habit that became widespread with the use of SMS and WhatsApp messages and that younger users use regularly.Īlthough, as we have mentioned, netiquette standards vary depending on the digital channel used, the era and even the culture of a given area, there are certain basic aspects shared as a paradigm within digital marketing. The most prominent points of netiquette are the use of simple electronic signatures, and avoiding actions such as multiposting (posting the same content on pages or blogs), cross-posting (sending a similar message to different groups of instantaneous communication, forums, etc.), off-topic publication, hijacking of a discussion thread and other techniques. Like the Web itself, these norms of behavior are constantly changing and varying from community to community.
The word netiquette is a colloquial acronym for “network etiquette”, a set of social conventions that facilitate interaction through networks, and that include from chats and emails to blogs and forums.
They are behavioral recommendations that refer to online courtesy and the informal rules of cyberspace, a more complex communication channel as there is face-to-face on rare occasions (although connections such as videoconferences are increasingly frequent) and frequently connect unknown users.
Netiquette comprises the rules of etiquette on the network, what should be done and what should not be done in online communication.
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